Question 1

Is Recordsafe a medical or healthcare service?

Accepted Answer

No. Recordsafe is a B2B SaaS documentation quality software platform — not a medical device, clinical system, or healthcare provider. We provide software tools that help care organisations improve the quality of their written records for regulatory compliance purposes. We do not diagnose conditions, provide medical advice, process clinical data, or deliver patient care. Our customers are care businesses, not individual patients or service users.

Question 2

Does Recordsafe replace our care management system?

Accepted Answer

No. Recordsafe is a complementary software tool that works alongside your existing care management system. Staff continue documenting shifts exactly as they always have. Our software evaluates what they write and provides quality improvement suggestions — it never replaces, modifies, or interferes with your core systems.

Question 3

Are any human-driven services or manual reviews involved?

Accepted Answer

No. Recordsafe is a fully automated software platform. No human review or manual analysis of customer data is performed. All analysis and suggestions are generated by software only.

Question 4

Is RecordSafe a fully automated software platform?

Accepted Answer

Yes. RecordSafe is 100% software-based with no human review, consultation, or manual analysis services. Our platform uses automated algorithms to analyze documentation. We do not provide human consultants, manual reviews, compliance auditors, or professional services of any kind. All analysis and suggestions are generated automatically by our software.

Question 5

Who owns the data processed by Recordsafe?

Accepted Answer

You do. Your organisation retains full ownership of all data at all times. Recordsafe processes documentation text transiently to generate improvement suggestions. We do not retain, resell, or repurpose your data. You can request complete data deletion at any time, and we comply within 30 days as required under GDPR. A formal Data Processing Agreement is included with every subscription.

Question 6

How does Recordsafe protect sensitive information?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Customer data is hosted on UK-based infrastructure. We maintain full GDPR and UK Data Protection Act 2018 compliance with appropriate international transfer safeguards. Each organisation's data is fully isolated. We never use customer data to train models or share it with third parties.

Question 7

Is the software aligned with CQC standards?

Accepted Answer

Yes. Recordsafe's quality evaluation criteria are based on CQC documentation standards and Key Lines of Enquiry (KLOEs). The software helps organisations meet record-keeping, safeguarding, and person-centred care documentation requirements. It provides suggestions only — it does not make clinical decisions or replace professional judgement.

Question 8

How long does implementation take?

Accepted Answer

Under 5 minutes. Create a business account, install our Chrome extension, and your team can start using the software immediately. No complex IT projects, no API configuration needed for the standard integration. For enterprise deployments with API integration, our team provides dedicated onboarding support.

Question 9

Do staff need training to use Recordsafe?

Accepted Answer

No. Staff documentation processes remain completely unchanged. Recordsafe operates as a browser extension that works silently within your existing care management system. Improvement suggestions appear automatically. Managers access quality metrics and compliance reports via the dashboard.

Question 10

What are the contract terms?

Accepted Answer

Monthly or annual subscriptions with no lock-in contracts and no cancellation fees. You retain access until the end of your current billing period. All paid plans include a free trial period. Enterprise agreements with custom terms are available for larger organisations.

Question 11

Is there a free trial available?

Accepted Answer

Yes. We offer a 14-day free trial with full access to all features so you can evaluate the software before committing.

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